Redbrick Court

People's experience of using this service: People's medicines were not always stored safely. Staff had not recognised that some medicines were stored at incorrect temperatures which made them unsafe to use. Expired medicines had not all been returned to the pharmacy and there was insufficient room in the medicine trolleys for people's medicines to be organised and stored safely.

People and their relatives told us they felt happy and safe. People were satisfied there were enough staff to support them, although occupancy levels were low. Risks to people's safety and well-being were identified and managed. However, falls analysis needed to improve to further reduce risks. People had a clean and hygienic environment to live in.

People enjoyed the meals and had regular access to drinks. Risks related to nutrition and hydration were monitored to ensure people remained well. People had access to health care support and staff followed recommendations to support people's health needs. People's capacity was assessed and their consent was obtained before care and support was given. People were supported in the least restrictive way possible; the policies and systems in the service supported this practice. Facilities had been designed to consider people's specific needs.

People and their relatives described staff as kind and patient. We saw people being treated with respect. People's dignity and privacy was protected and they had support to maintain and develop their independence.

People's care was responsive to their needs and people said staff knew their preferences and routines. Care plans were regularly updated to provide guidance to staff on how to meet people's needs. Complaints were dealt with appropriately to include written outcomes to people. People were encouraged to participate in activities and utilise the facilities available such as the cinema room. The registered manager was looking how they could increase recreational visits outside of the home. Systems and training was in place to support people's end of life care.

The management team had increased and staff felt positive about the way the service was run. The registered manager divided her time between other locations owned by the provider. Staff felt they would benefit from full-time leadership. People and relatives said they were happy with the service. Their views were sought and acted on to improve the service provided. Quality assurance checks were in place, however

for some areas, these had not identified where improvements needed to be made.