Woodlands Gate Rest Home

We found the following examples of good practice.

• The home had changed from a paper records system to a digital one which gave staff more time to support activities such as a garden fete, doll therapy and music sessions. People enjoyed political debates with staff regarding the pandemic and the governments response to it.

• Regular newsletters were sent to families and video calls took place to connect people and their family members. People were also supported to write letters to their families.

• Changes had been made to meal times and communal environments to promote social distancing. Cleaning of the communal areas and touch points was completed more frequently.

• Government guidelines for the use of personal protective equipment were followed. People who had tested positive for COVID 19 were isolated and a specific team of staff worked only with those people during that time.

• The registered manager had amended working patterns to support staff wellbeing and had amended duties where necessary to support vulnerable members of staff.

Further information is in the detailed findings below.

The five questions we ask about services and what we found