Safeharbour (260 Hagley Road)

Safeharbour(260) is a residential care home providing personal care and accommodation for up to four people with learning disability. On the day of the inspection, four people were receiving support.

People received support that was safe. The registered manager ensured people were safe by making sure all staff received safeguarding training to keep them safe from harm. Recruitment systems were in place so only suitable staff could support people. Where people needed support with medicines this was received as it was prescribed. Staff had access to PPE to ensure infection control procedures were followed. Systems were in place to monitor trends where accidents or incidents had taken place. People received effective care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff were supported so they had the skills to meet people's needs. People's nutrition and healthcare was maintained by staff who were trained to do so. People received support that was caring, kind and compassionate. People were supported in line with their likes, dislikes and preferences. Staff promoted people's privacy, dignity and independence. People received support that was responsive to their needs. Care plans were in place to identify how people would be supported. The provider had a complaints process in place, so concerns could be raised. The service was well led. The culture in the service was open, empowering and inclusive. Communication standards encouraged relatives to share their views by completing questionnaires and attending planned meetings. Spot checks and audits took place to ensure the quality of the service was maintained.