Safeharbour (Droitwich)

The home has a lounge, dining room, conservatory, kitchen, bedrooms and a multi-sensory room for relaxation. A lift was available for people to access the first floor of the building.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.' Registering the Right Support CQC policy.

At the last inspection in, April 2016 the service was rated Good. At this unannounced inspection on 11 April 2018 we found the service remained Good.

Why the service is rated Good.

People living at the home had their preferences and interests met and their safety needs taken into account. Risks to people's safety were recognised and staff took action so people were able to do things they enjoyed and go to places they liked in ways which promoted their safety as their needs changed. There were enough staff available to support people so their care needs would be met in ways which promoted people's safety. People's medication was stored and administered safely by staff whose competence had been checked.

Staff understood people's health and welfare needs as guidance for them to follow was comprehensive and very detailed. When people's needs changed care plans were up-dated promptly so ensured people received the care they wanted.

Staff had the used their skills and knowledge when caring for people so people would enjoy a good quality of life. Staff worked with other organisations and relatives so people's right to make decisions and their freedom was protected. People were supported by staff to enjoy a range of food and drinks so they would remain well. People had regular access to health appointments. Staff followed the advice of specialist health services so people would receive the care they required.

People were supported by staff that they had developed very caring relationships with. People were supported by staff to make choices and follow their individual interests.

Staff understood the need for people to remain as independent as possible. Staff understood the different ways people communicated with them in order to express themselves.

A complaints procedure was available but no complaints had been received.

People living at the home and their relatives were encouraged to give feedback on the service provided. The registered manager regularly checked the quality of the care people received. Where actions were identified these were undertaken to improve people's care further.

The five questions we ask about services and what we found