Dorset House

The inspection of this location was prompted due to the historical rating. We undertook a comprehensive inspection looking at all the quality statements under the key questions of safe, effective, caring, responsive and well-led.

People received personal care which met their needs and considered their preferences by staff who knew them well. Staff had developed meaningful relationships with people and knew what mattered to them.

Staff monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent and fully met both clinical outcomes and the expectations of people themselves.

Staff had opportunities to develop and enhance their skills and knowledge through regular training and learning opportunities.

The provider and registered manager had created a supportive and inclusive working environment where staff truly felt valued, listened to and respected.

The provider and registered manager were proactive in identifying and addressing potential discriminatory barriers people may experience and championed an inclusive culture, ensuring the people they supported had equal opportunities and access to achieve positive life outcomes.

The provider, registered manager and staff team worked exceptionally well together with a clear, shared purpose where values were embedded in everyday practice and where everyone was committed to providing people with the best possible person-led care and support where people’s needs and choices come first.

The provider and registered manager were exceptionally capable and compassionate. They used their knowledge and skills to provide strong leadership for the staff team and led a positive, person-focused culture.

There were robust and effective quality assurance processes which helped maintain safe and consistent standards of care.

There was an exceptional commitment to working in partnership and maintaining strong, effective relationships.

Leaders were highly experienced and were driven to provide an excellent and reliable service, which gave people every opportunity to achieve good outcomes and improve people’s quality of life.