Brindley Manor Nursing Home

People were supported by staff who had received training in, and understood, how to protect them from avoidable harm, discrimination, and abuse. There were enough staff to meet people's needs safely and staff were recruited safely. People were assisted to have their medicines they needed to remain well by staff who had received training to do this. Systems had been put in place to reduce the likelihood of the spread of infection.

People's needs and choices were assessed in order to develop effective care plans and achieve positive outcomes for people. Staff received an effective induction, training, and support to enable them to fulfil their duties and responsibilities. People were supported to have a balanced diet and any risks associated with their eating and drinking were assessed and managed. Staff and the registered manager worked collaboratively with external professionals to ensure people received coordinated care. The provider had a programme of ongoing refurbishment and redecoration of the home environment.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's privacy and dignity was promoted and respected by staff and the registered manager. People received individualised care, shaped around their individual needs, choices, and preferences. Staff treated people in a kind and caring manner and took the time to get to know them well. People's confidentiality was protected by the systems and procedures in place.

Staff worked in partnership with people when planning and reviewing their care. Staff supported people's participation in a range of things to do for fun and interest. People and their relatives were clear how to raise a complaint about the service and felt comfortable doing so. People received appropriate support at the end of their life.

People were encouraged and supported to express their views about the service. The registered manager and provider worked together to promote a positive, open culture within the service. Staff were clear about their responsibilities and felt able to approach the registered manager and or provider for any additional support needed. The registered manager had processes in place to learn from incidents or events to reduce reoccurrence. Quality monitoring processes were in place to review and maintain good standards of care for people.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk