The Priory Care Home

People's experience of using this service: People were positive about how the home was managed. The registered manager had driven through improvements in the environment and checks on the care provided, with support from the provider. The registered manager understood their responsibilities and acted to inform CQC of important events at the home. People benefited from living in a home where they and staff felt listened to.

Staff had further enhanced how people's rights to privacy was promoted and people were treated with dignity and respect. People enjoyed their life at the home and had developed strong bonds with the staff who supported them.

Staff understood the risk to people's safety and acted to reduce these. There were enough staff to care for people and staff promptly supported people when they wanted assistance. Staff supported people to have their medicines safely and checks were undertaken to ensure these were administered as prescribed.

People told us staff knew how to look after them and staff assisted people to achieve the best health and well-being possible, including when people were at the end of their lives. People were supported to have enough to eat and drink so they enjoyed the best health possible. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

People were consulted when people's care was assessed, planned and reviewed, so people's needs continued to be met. People had opportunities to do things which they enjoyed, and their communication needs were considered when their care was planned.