Wordsley Hall

People were supported by staff who received appropriate training and support to carry out their roles and responsibilities. Staff were knowledgeable about people, and how best to support them. Staff worked in partnership with healthcare professionals to ensure people's health needs were met.

People, as much as practicably possible, had choice and control of their lives and staff were aware of how to support them in the least restrictive way and in their best interests; the policies and systems in the service supported this practice. People and relatives made positive comments about the staff that supported them. Staff were described as friendly caring, down to earth and people and relatives spoke about the positive atmosphere in the home. People were treated with respect and dignity and their independence was promoted. People were supported to participate in meaningful activities.

Peoples were involved in the development of their care plans which reflected their needs and preferences. People and relatives knew how to raise concerns and felt confident any issues would be addressed.

People, relatives and staff thought the service was managed well and in people's best interests. The registered manager was described as approachable, kind, open and transparent in the way they managed the service. Systems were in place to monitor the delivery of the service and to gain feedback from people and relatives to continuously improve the service provided. All the required improvements from our last inspection had been made.