Bingley Wingfield Nursing Home

Systems were now in place for the safe handling, administration and storage of medicines. People's individual choices and needs were considered when administering medicines.

Safe recruitment practices were now followed when employing new staff. Recruitment files were well organised and contained appropriate background checks. There were enough staff deployed to meet people's needs safely. However, we received mixed feedback from people and their relatives regarding staffing levels, particularly on evenings and weekends.

Systems were in place to safeguard people from abuse. Staff received training in safeguarding and were able to demonstrate a good understanding of safeguarding people from abuse. People told us they felt safe. Infection control measures were in place.

At the time of our inspection, a new home manager had recently been appointed and staff spoke positively of the support they received from management. Systems were in place to obtain feedback from people and staff, which was used to improve the quality of the service.

Quality oversight had improved at this inspection. The provider had implemented systems of audit, to assess, monitor and improve the quality of care. We found actions for improvement were being identified and completed in a timely manner. The service worked effectively in partnership with other agencies, to ensure good outcomes for people.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.