Fern House

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

The management of risks to people had improved although accident and incident monitoring required further development. Effective systems were in place to manage any allegations of abuse and to ensure these were reported to the appropriate authorities. Lessons were learned when things went wrong and information shared with staff.

There were enough staff to meet people's needs. Recruitment processes ensured staff were suitable to work in the care service. People lived in a clean and pleasant environment. Robust infection control procedures were in place which helped keep people and staff safe during the COVID-19 pandemic.

People, relatives and staff spoke positively about the service. Comments included; "I would recommend this home without hesitation. It's safe care and [family member's] very happy there. We're completely satisfied with everything" and "I would recommend this home as you get well looked after, fed well and my room is bright and airy. There is a big family atmosphere and I feel at home here."

Leadership and management had improved. A new manager was being recruited and the director of operations was currently running the service alongside the deputy manager. People, relatives and staff spoke positively about the management team and the improvements made in the last six months. New governance systems had been implemented which included more robust provider oversight and monitoring. The provider had an ongoing action plan and was committed to ensuring improvements made were sustained and developed further.