Abbeyfield - The Beeches

Staff received appropriate induction, training and regular updates; they felt supported in their role. People received good support at meal times and had pleasant dining experiences when they chose to use the communal dining facility. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Systems were in place to meet people's health needs. A visiting health professional told us, "They have caring staff who know the residents well. I never have any concerns."

Feedback from people was consistently positive. They told us they were well treated. One person said, "I'm happy with things. It's reassuring someone is there when I need them." People spoke with genuine warmth when sharing their experience about staff and management. Staff were confident people received good care; they understood how to promote privacy, dignity and independence.

The service delivered care that met people's needs and preferences. New style care plans were being introduced which provided good instruction for delivering person centred care. The management team acknowledged some existing care plans were not up to date but were confident this would be addressed once the new plans were fully in place. The service offered people opportunities to engage in social and leisure activities. An activity calendar informed people of forthcoming events. One person said, "There is something every day." People felt comfortable talking to staff and management and were confident any issues raised would be resolved.

People who used the service and staff told us the registered manager led the service well. Everyone was

encouraged to share views and put forward ideas. Quality management systems were usually effective although some issues identified during the inspection had not been picked up by the provider. The management team were responsive and addressed issues promptly. They introduced measures to improve their systems and prevent the same shortfalls from recurring.