Abbeyfield - Grove House Residential

Medicines were managed safely. There were close links with health professionals and other agencies to ensure people's health needs were met and changes responded to promptly. Risks were assessed and managed safely. Robust systems were in place to ensure people were safeguarded from abuse and poor care. The service followed safe infection prevention and control practises. The home and grounds had been designed to meet people's needs. The environment was homely, safe, and spacious.

There was a consistent and experienced staff team in place. Recruitment was managed safely and staff received good induction, training, and supervision. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager provided people with leadership and promoted an inclusive and supportive team culture. They were supported by a team of specialist advisors who worked well together to maintain oversight of all areas of the home. The provider demonstrated they were passionate about continuing to improve the service. There was an inclusive and welcoming atmosphere throughout the inspection. A relative said, "The atmosphere is always the same – safe, caring and calm."