Rest Assured Homecare Services
- Home care
- Dementia care
- Registered since 2011
- Leeds, Yorkshire and the Humber
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
First rated Requires improvement in 2016, most recently Good in April 2025.
18 months
since the latest rating was published.
109 of 132
rated home care services in Leeds are rated Good, like this one.
Rest Assured Homecare Services: inspection record
Rated Good in April 2025.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Abbeyfield - The Beeches Good, 2.1 miles away
- G Reflections Community Support Good, 2.2 miles away
- – Radfield Home Care North Leeds & Ilkley Not yet rated, 2.4 miles away
- G Anchor Trust (The Laureates) Good, 2.4 miles away
- G Complete Care Agency Ltd Good, 2.4 miles away
What inspectors found
From the Care Quality Commission's assessment published 9 April 2025 (assessment visit 27 November 2024). Quoted under the Open Government Licence.
The assessment commenced on 22 January 2025 and was completed on 4 February 2025. Rest Assured Homecare Services is a domiciliary care service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our assessment the service was supporting 27 people with the regulated activity of personal care. This assessment was carried out using remote technology and we did not visit the locations’ office. We spoke with people, relatives and staff and the senior management team. We reviewed 7 quality statements. The overall rating at this assessment is good.
- Safe Good
- Effective Good
- Caring Good
- Responsive Good
Read the rest of CQC's summary
Safe and effective processes were in place. Risks relating to people’s health, safety and welfare were assessed and reviewed regularly. The provider operated effective safeguarding procedures and staff demonstrated a good understanding of people’s needs and how to safely manage individual risks. Staff were recruited safely and had the necessary skills, training and support to carry out their role.
Staff provided care that was safe, supportive and enabled people to retain their independence. Staff had a good practical understanding of capacity and applied this to their practices to ensure people were able to make decisions and consent to care. Staff worked with people to identify potential barriers and developed personalised plans of care to ensure equality in the care people received. The provider worked collaboratively with other professionals to ensure good outcomes for people.
The service had a positive staff culture which centred around teamwork, communication and putting people who used the service at the heart of decision making. Staff were responsive to changes in people’s needs and communicated with other health and social care professionals to ensure a holistic approach to risk management and care delivery.
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Safe
Good
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were safe and protected from avoidable harm.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people were supported and treated with dignity and respect; and involved as partners in their care.
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Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good.
This meant people’s needs were met through good organisation and delivery.
Questions to ask the service
- Ask to see the most recent Care Quality Commission (CQC) report and what the service did about any points in it.
- Ask how visit times are agreed and who covers when your usual carer is away.
Registration details
- Registered manager
- Angela Dickinson
- Registered with the CQC since
- What it provides
- Domiciliary care service
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, People who misuse drugs and alcohol, People with an eating disorder, Physical Disability, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)4 inspection reports, latest 13 October 2017. Latest assessment published 9 April 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Ownership type
- Organisation
- Companies House number
- 06550208 (opens Companies House)
Getting help from Leeds City Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Leeds City Council
- Ask for a care needs assessment
- Phone: 0113 222 4401, weekdays 9am to 5pm (Wednesdays from 10am)
- Support for carers
- Paying for care: Leeds City Council
Checked on the council's website, November 2026.
Common questions
- Does Rest Assured Homecare Services provide nursing care?
- The Care Quality Commission's register does not list nursing care for Rest Assured Homecare Services.
- When was Rest Assured Homecare Services last inspected?
- The Care Quality Commission's latest rating for Rest Assured Homecare Services was published on 9 April 2025.
- Who runs Rest Assured Homecare Services?
- Rest Assured Homecare Services is run by Rest Assured Home Care Services Limited.
- What is Rest Assured Homecare Services's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 9 April 2025.
Contact
- Phone
- 01943 466292
- Address
- 51 Boroughgate, Otley, LS21 1AG Map (opens Google Maps)
Compare nearby
- G Abbeyfield - The Beeches Good, 2.1 miles away
- G Reflections Community Support Good, 2.2 miles away
- – Radfield Home Care North Leeds & Ilkley Not yet rated, 2.4 miles away
- G Anchor Trust (The Laureates) Good, 2.4 miles away
- G Complete Care Agency Ltd Good, 2.4 miles away