Rosedale Care Home Limited

Right Care Relationships between people and staff were good and we saw friendly and humorous conversations taking place. A person said, "When I have a shower, [staff member] puts on music on and sings along doing the different voices. It makes me laugh so much." Another person told me, "[Staff member] helps me with everything and is always chatting to me." Staff understood people's preferred communication methods and used these to ensure people were involved in all aspects of the running of the service. People were supported to remain safe during the COVID-19 pandemic. Staff used pictures, videos and sign language to show people how viruses spread. This helped people to understand why they were in 'lockdown' at times.

Right culture Staff understood why people might become distressed at times and how to support them if this happened. Managers and staff knew how to analyse incidents and share the learning from them to reduce situations which caused people distress. People felt safe at the service and trusted the staff to support them if they had any concerns. Staff said they were confident to raise issues with management. A staff member said, "This is a lovely, really family-orientated place. People makes choices daily, are respected, go out, and do lots of activities."

For more details, please see the full report which is on the CQC website at www.cqc.org.uk