Spring Lodge

People and their relatives were positive about the care provided at Spring Lodge. The environment was homely, clean and safe.

There were enough competent and skilled staff to support people safely and according to their individual preferences. Staff knew people well and had developed meaningful relationships with them.

Medicines were managed safely and there was a culture of continuous improvement.

Staff were kind, caring and passionate about the service provided and there was a positive culture. Staff supported people with dignity and respect.

Staff supported people to have maximum choice and control of their lives and in the least restrictive way possible. The policies and systems in the service supported this practice.

People were involved in how the service was run and were supported to maintain their independence and to make their own choices about where they spent their time and how. People were able to participate in a range of activities which promoted a good quality of life.

People's health was well managed and there were positive links with professionals to ensure that individual health and nutritional needs were met.

The service was well managed and staff, people and relatives were positive about the registered manager. There were appropriate quality processes were in place to ensure high quality care.