York House
- Care home
- 43 beds
- No nursing
- Registered since 2011
- Dereham, Norfolk, East of England
Good
Rated on
Rating from the Care Quality Commission.
At a glance
2 ratings
Rated Good at every inspection since 2016.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
173 of 288
rated care homes in Norfolk are rated Good, like this one.
York House: inspection record
Rated Good in May 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
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| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- RI Walnut House Requires improvement, less than 0.1 miles away
- G Sanford House Nursing Home Good, 0.5 miles away
- G St Nicholas House Good, 0.6 miles away
- G Eckling Grange Good, 0.7 miles away
- G Maple Tree Care Limited Good, 0.7 miles away
What inspectors found
From the Care Quality Commission's inspection report published 2 February 2021. Quoted under the Open Government Licence.
York House is a care home providing personal and nursing care for up to 43 people aged 65 and over, some of whom were living with dementia. At the time of the inspection, 28 older people were using the service. The service accommodates people in one adapted building on two floors.
Read the rest of CQC's summary
We found the following examples of good practice.
Prominent signage directed visitors to the home's procedures and provided visual reminders for staff on hand washing techniques, making space and the correct order for putting on and taking off their Personal Protective Equipment (PPE). Face masks and aprons were provided to visitors and their temperatures taken on arrival.
Additional cleaning was taking place, including an increase in cleaning of high touch points.
People were supported to stay in touch with their families through face time and telephone calls during visiting restrictions. Regular updates were shared with relatives by email and video calls with the management team of the home and provider.
Adaptations had been made to the service to install a separate visitor entrance into a designated visitor room that included screening to reduce the risk of cross infection.
The providers management team had provided direct support to the service during the outbreak of COVID - 19, including working alongside members of the homes care team delivering personal care. Staff had been provided with emotional wellbeing support through calls from a manager trained to provide this.
The five questions we ask about services and what we found
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Mariana Soare
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 2 February 2021. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Black Swan International Limited
- Ownership type
- Organisation
- Companies House number
- 02621410 (opens Companies House)
Black Swan International Limited runs 23 services in England, 22 of them in the East of England. 22 are rated Good or Outstanding and 1 has no rating yet.
Other services run by Black Swan International Limited
- O Chiswick House Outstanding. Care home, Norfolk
- O Nightingale Lodge Outstanding. Care home, Norfolk
- O The Beeches Outstanding. Care home, Norfolk
- G Beccles Care Home Good. Care home, Suffolk
Getting help from Norfolk County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Norfolk County Council
- Ask for a care needs assessment
- Phone: 0344 800 8020, Monday to Friday, 9am to 5pm
- Support for carers
- Paying for care: Norfolk County Council
Checked on the council's website, November 2026.
Common questions
- Does York House provide nursing care?
- No. The Care Quality Commission lists York House as a care home without nursing.
- How many beds does York House have?
- The Care Quality Commission's register lists 43 beds at York House.
- When was York House last inspected?
- The Care Quality Commission's latest rating for York House was published on 18 May 2019.
- Who runs York House?
- York House is run by Black Swan International Limited. It runs 23 services in England, 22 of them in the East of England.
- What is York House's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 18 May 2019.
Contact
- Phone
- 01362 697134
- Address
- 47 Norwich Road, Dereham, NR20 3AS Map (opens Google Maps)
Compare nearby
- RI Walnut House Requires improvement, less than 0.1 miles away
- G Sanford House Nursing Home Good, 0.5 miles away
- G St Nicholas House Good, 0.6 miles away
- G Eckling Grange Good, 0.7 miles away
- G Maple Tree Care Limited Good, 0.7 miles away