The Shelley Care Home

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People had access to a range of healthcare professionals and services. People's diets were catered for and they enjoyed a variety of food on offer. Birthdays and special events were celebrated. The home provided a comfortable and relaxed environment for people and visiting relatives.

People were looked after by kind and caring staff, who were patient in their approach and treated people with dignity and respect. One person said, "Nothing is too much trouble, staff are marvellous". A relative commented, "The last thing I wanted to do was put my mother in a care home, but she was having falls and I couldn't see her every day. She has a new lease of life here. She was always a shy lady, but I see her sitting in the lounge, singing away. This has been a weight lifted off my shoulders, and she's putting on weight". Another relative said, "My Mum came here for respite initially. With the lovely care she's had here, if she had gone home, I don't think she would have made it to her next birthday".

People received personalised care that was responsive to their needs. Activities were planned daily and people could choose whether to participate or not. Outings in the minibus were on offer. Relatives could have lunch with people when visiting. People's end of life care wishes were acknowledged and provided for.

A range of audits measured and monitored the quality of care provided and drove improvement. People spoke highly of staff and the management team.