Lulworth

People were protected from the risk of harm and abuse. Staff understood how to report concerns and to whom. People were involved with managing their care and support, including risks. Staff were provided with clear guidance to support people safely. There were enough trained and skilled staff to support people. Medicines were managed safely.

There was a person centred approach to the care planning and support given. Care plans included information about people's preferences and were in an easy to read format. This made it easy for people to understand them. Staff told us people were supported to be involved in their care plans and made contributions to them. People were supported to access advocacy when appropriate. We saw staff supporting people in a caring and supportive way. Staff involved people in their care and sought their consent prior to carrying out tasks. People appeared comfortable in the presence of staff and interacted well together. People were supported to achieve their outcomes.

People were at the centre of their care and support. We saw that staff respected people and their own private space. We observed staff knock on bedroom doors and ask if they could enter, waited for a response and then enter following an invitation. They then introduced themselves and informed the person what they wanted to discuss or do. Support plans included how people communicate and how they express their feelings.

People were involved at all times to ensure their outcomes were identified and their voices heard. These included activities, one to one support, developing friendships and maintaining contact with relatives and friends. There was a culture that allowed people to voice their views and opinions. They felt safe to do so. People were involved in care planning and organising their own activities and support.