The Beeches Nursing Home

Staff were well trained, kind and compassionate. Throughout the inspection we saw warm and friendly interactions between staff and people. Staff knew people well and were respectful of their needs and wishes, promoting independence as much as possible.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The home was clean and tidy, and there was a relaxed atmosphere. There were activities available during the morning and afternoon. People were encouraged to maintain any hobbies and interests they had. Visits were also enabled in line with the current government guidelines. One relative told us, "They have been really good at arranging visits, there's always something going on and [relative] seems to enjoy it."

People's needs were assessed and reviewed regularly. People were involved in decision making regarding their care and were supported to access external professionals, such as opticians, when this was required.

The home was well-led by a registered manager who was visible and active throughout the inspection. A number of audits were undertaken to monitor quality of care and drive improvement. People, relatives and staff were given frequent opportunities to give feedback and felt confident that any concerns would be appropriately addressed.