Whalley Road

We found the following examples of good practice.

There were effective processes to minimise the risk to people, staff and visitors from catching and spreading infection. These included regular testing of staff and people living in the home and testing of visitors to the home, when restrictions allowed. Signage was in place to remind staff, visitors and people about the use of personal protective equipment (PPE), the importance of washing hands and regular use of hand sanitisers. This was provided in easy read and large print to be easily understood.

There were enough stocks of PPE with PPE stations and hand sanitisers available throughout the home which helped ensure staff and visitors had access when required.

Person centred care plans and risk assessments were in place for people who were in isolation and/or had tested positive. One person had been given an easy to understand story line book to help explain the pandemic and how to stay safe. The registered manager had the garage converted into an activity and games room during the most stringent lock-downs. This was also now being used for a weekly art class.

Visiting was subject to government restrictions when the national lockdowns had been in force. People were supported to maintain contact with their relatives in different ways including the use of social media and telephone calls; this assisted in promoting people's mental wellbeing. A safe visiting area had been developed to the rear of the home, with a separate entrance and this was used for visitors to carry out lateral flow tests before entering the main building.

The five questions we ask about services and what we found