Sharnbrook House

We found the following examples of good practice.

• The provider had procedures in place for visitors to the service to help prevent the spread of infection. These included proof of a negative lateral flow test (LFT), a temperature check, changing in to fresh personal protective equipment (PPE) and a questionnaire with COVID-19 screening questions. • Visitors were required to show proof of vaccination against COVID-19 before entering the service. • Staff were trained how to use PPE appropriately. We observed staff wearing the correct PPE depending on the support they were providing people. • Changes had been made to the lounges and dining rooms, such as moving furniture around to help promote social distancing. • Staff followed cleaning checklists, and these were checked by the management team. Staff confirmed that they had the time to keep the service clean. The service looked and smelled fresh during our visit. • People and the staff team took part in regular testing to help ensure they did not spread COVID-19. Measures were taken if there was a positive case in line with government guidance. • The provider shared updates and government guidance with staff to help ensure they understood how to help keep people safe. • People were supported to see friends and family when restrictions allowed. When this was not possible people were supported to stay in touch by video or telephone call. • Staff supported people to maintain their wellbeing throughout the COVID-19 pandemic. People were supported to engage in social interests or past times according to their preferences.

The five questions we ask about services and what we found