Treelands Home Ltd Main Site and Treelands Atrium

People felt safe living at Treelands. People received safe care and were protected from the risk of abuse. Staff were aware of their responsibilities for keeping people safe and received safeguarding training. Peoples' comments included, "It's lovely here, I'm absolutely fine and I have everything I need. I'm getting a sun lounger so I can sit on my patio in the summer". Relatives were happy and felt safe leaving their loved ones at Treelands. They said, "We thank all the lovely staff. Dad had a lovely respite week and made some very nice friends. He is hoping for another holiday there soon", "[Staff] truly care for the residents and make each one feel part of the family" and "Mum has made genuine friends with so many of the care staff and maintenance crew that I can relax."

People were supported by enough suitably experienced and trained staff who were safely recruited. Staff worked with health and social care professionals to help people maintain their health and wellbeing.

Medicines were safely managed by trained staff.

Risks associated with people's care had been regularly reviewed and were well managed.

Visitors were welcomed into the service and their views were sought, considered and respected.

There were robust systems and processes in place to monitor the quality of the service. When required actions were taken, and the necessary improvement made. The registered manager was supported by the provider to identify concerns and learn lessons when things went wrong.