Cadogan Court

We found the following examples of good practice.

The layout of the home promoted effective infection prevention and control. There were 7 separate units around a circular atrium. Each unit was a 'bubble' with its own staff team, staff room and communal area. Activities took place within the 'bubble', and the spacious dining room had socially distanced dining tables for each one. This arrangement allowed people to maintain their friendships and contacts within the home, while minimising the spread of infection. It also supported effective 'zoning' in the event of a person showing symptoms of Covid 19 or testing positive.

The service ensured people could continue to receive visitors in line with government guidance. There was a clear process and testing regime in place for visitors, with personal protective equipment (PPE) provided. Two dedicated visiting suites had been created. There was also a visiting pod, accessed from both inside and outside with a dividing perspex screen. External visiting took place in the garden if required.

Visits were supported for people at the end of their lives. People had essential care givers, who followed the same testing regime as staff, People had been safely supported to celebrate significant occasions with their families, including a 101st birthday and 60th wedding anniversary. Risk assessments had been carried out, with measures in place to stop infection spread.

Staff received ongoing training in infection control. The infection prevention lead was also the homes trainer. They carried out spot checks and provided additional training ad hoc for staff if required.

Staff were seen to wear PPE throughout the inspection. They frequently used hand sanitiser, available throughout the home and on a lanyard around their neck. One person told us the measures in place to minimise the spread of infection helped them feel safe and spoke highly of the effectiveness and professionalism of the staff team.

There was an extensive cleaning schedule, with regular spot checks and audits. This ensured cleaning was completed to a high standard.

The registered manager reported good support from the local health professionals during COVID 19 outbreaks at the home. The service had engaged well and welcomed visits from community specialists in infection control. They had acted on the guidance given.

The five questions we ask about services and what we found