St Anne's Community Services - Astbury

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The premises was two attached bungalows. There were deliberately no identifying signs to indicate it was a care home.

The provider had an effective recruitment and selection procedure and carried out relevant checks when they employed staff. People were cared for by staff who had the skills and knowledge to carry out their roles.

People's needs were assessed before they started using the service. Staff treated people with dignity and respect. They helped to maintain people's independence by encouraging them to care for themselves where possible.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

The provider had a complaints procedure and people were aware of how to make a complaint. An effective quality assurance process was in place. The service was open and inclusive. People and staff were regularly consulted about the quality of the service.