Dalby Court Residential Care Home

People's experience of the service and what we found: People told us they felt safe living at Dalby Court Residential Care Home. Staff had received safeguarding training and processes were in place to ensure any safeguarding concerns were reported, investigated and acted upon.

Risks to people had been assessed and recorded. Where people's needs changed, records had been updated to reflect this.

Medicines were stored, recorded and administered safely. Thorough processes were in place to monitor medicine management.

Staff were recruited safely and provided with effective support and training to ensure they had the skills required for their role. Staff spoke highly of the management team and support they provided.

The home was clean and tidy throughout and staff followed good infection, prevention and control measures. A refurbishment plan was in place and recent improvements had been completed to windows, bathrooms and shower rooms. Further improvements were ongoing on the dementia unit within the home including new signage and redecoration.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain a balanced diet. There were plenty of options available at mealtimes and snacks were served throughout the day. Where concerns had been identified in relation to weight loss, actions had been put in place to manage this.

People's care and support needs were closely monitored, and prompt action was taken to seek support and guidance from relevant professionals. Professionals spoke highly of the service and the support provided.

There was an open and honest culture within the service. Thorough quality assurance systems meant any issues or errors were quickly identified and addressed.

People, relatives and staff were regularly asked to provide feedback on the service provided. Any feedback was listened to and action taken where possible.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk