Ashring House

The service was last inspected in August 2019 and rated Good. The assessment was triggered in response to receiving concerns regarding people’s safe care and support. At this inspection we did not identify any significant issues and the rating has remained Good, with some areas to improve.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care and support in accordance with the principles of this guidance.

For the purpose of this report, we have concentrated on the period from May 2025 to present day due to changes to the management team and oversight of the service. During the assessment, there was a positive culture of safety, based on openness and transparency. In the main, people received safe care and staff managed risks safely from a sufficient number of suitably trained staff. Staff were recruited safely. People and staff told us they would feel confident to raise any concerns and that these would be responded to by the management team. There was an openness from staff that things had been difficult over the past few months, but with a new management team, they felt they could speak up and be listened to. The provider had liaised with external health professionals to provide joined up care and treatment for people. This had promoted safe transitions for people moving between different services. The premises were well maintained, and clean. Personal protective equipment (PPE) was used appropriately. Medicines were stored and administered safely.

People enjoyed their meals and were supported by staff to follow a healthy lifestyle.

Staff treated people with kindness and compassion, and there was a positive and open culture in the service.

Systems were in place that allowed people, relatives and staff to speak up and have their voices heard. The provider had governance systems in place to identify any improvements required were identified and actioned. Staff felt the management team were open and approachable, and there were now regular opportunities for staff and management to discuss incidents or areas for improvement within the service to ensure lessons were learnt.