Parris Lawn

At the inspection there was evidence of significant work having taken place to improve and develop the service. This took into account the views of people, visitors and staff. A new management team was in place, they were reviewing all aspects of the service and had already provided training for staff and had arranged meetings with people and relatives to share their plans. There was a clear commitment from the management team and staff to improve and develop the service. Further time is needed to fully embed the changes into everyday practice.

Medicines were well managed, and people were supported to receive their medicines safely, when they needed them. There were enough staff working to provide the support people needed. Recruitment procedures helped to ensure only suitable staff worked at the home.

People received care and support that they needed. This was because regular staff knew them well and agency staff were supported by the regular staff. There was an activity program and people were seen to be enjoying themselves throughout the day.

Risk assessments provided guidance for staff about individual and environmental risks. Staff understood the risks associated with the people they supported. People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if they identified concerns.

People were supported by staff who treated them with kindness and compassion. People were enabled to make their own decisions and choices about the care and support they received.

People were supported to enjoy a variety of food and drink of their choice. Nutritional assessments were completed to help ensure people received the appropriate diet. There was a training program, and this

helped to support staff to have the knowledge and skills to look after people effectively. Nurses received clinical training to ensure they could meet people's specific needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were supported to maintain and improve their health through regular contact with external health professionals.