Oaklands House Residential Home

People's experience of using this service: At our last inspection of 1 November 2016, the service was rated requires good overall. The key questions for safe, effective, caring and well-led were rated good and the key question for responsive was requires improvement. At this inspection of 6 March 2019, we found the evidence continued to support the overall rating of good and improvements had been made in responsive.

People told us that they were very happy using the service and their individual needs were being met.

Staff were motivated to ensure people lived as full lives as possible. Staff were responsive to people's individual needs. Activities were provided, which were designed in consultation with the people who used the service.

There were systems designed to keep people safe, including from abuse. Risks to people in their daily lives were assessed and plans in place to reduce these. People's medicines were managed safely.

There were enough trained and skilled staff to meet people's needs. Recruitment processes were safe.

There was an ongoing programme of improvement in the environment. Infection control procedures safeguarded people from the risks of cross infection.

People had access to health professionals when needed. People were supported to maintain a healthy diet.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.

People shared positive relationships with staff. People's privacy, independence and dignity was respected. People were listened to in relation to their choices about how they wanted to be cared for.

There was a complaints procedure in place and people's complaints were addressed. People were asked for their views about the service and these were valued and listened to.

The service had robust systems to monitor and assess the service provided.