Benridge Residential Care Home

The home is located in a Victorian dwelling and accommodation is over three floors. Facilities include two lounges, a dining area and an enclosed rear garden.

The service embedded a proactive approach to assessing and mitigating risks to people to help maintain people's safety. There was an open culture of learning from incidents, accidents and other relevant events. Adequate systems were in place to ensure the environment was sufficiently clean and well maintained. The service had undergone some refurbishment work since our last inspection. People received their medicines as prescribed and by staff who were trained and competent.

Staffing levels were sufficient to ensure people received the care and support they needed in a timely way. People received care that was person centred and based on their individual needs and preferences.

Clear and effective governance processes to monitor and improve the quality and safety of the service were in place. Processes were used to help drive improvement in the quality of care, which was underpinned by a commitment to deliver care and support tailored to the person.

The provider involved people, their relatives and staff in a meaningful way. People's views were listened to and acted upon, meaning they had a direct say in the running of the home.

The registered manager acted in accordance with their legal and regulatory requirements and shared information in an open, honest and timely manner.