Asmall Hall

MCA and DoLS assessments had been completed, staff were observed asking permission before undertaking any activity. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Admission assessments had been undertaken, and we saw evidence of the involvement of professionals in people's care.

People received good care, their choices and likes were considered. Staff understood how to meet people's needs. Policies and guidance was available to support good care delivery. The registered manager told us about the actions taken to investigate and address comments made in relation to people's choice of staff member and the care provided.

Care plans had been developed recording people's individual needs, including their communication needs. The registered manager took immediate action to ensure all records were up to date and reviewed. People's end of life care needs were considered, where appropriate. Evidence of activities provided were recorded however, not all people were noted to have access to activities during the inspection. A system was in place to manage complaints, positive feedback was seen. Wi-Fi was available in the service.

We received very positive feedback about the registered manager and all of the staff team. We saw evidence of meetings taking place and surveys from people and professionals. Information was available on the actions taken from 'you said we did'. A range of audits and monitoring was taking place. This included the findings and actions taken as a result. The provider had developed a detailed electronic system which supported the monitoring and oversight of the service.