Hillcroft Residential Care Home
- Care home
- 35 beds
- No nursing
- Dementia care
- Registered since 2011
- Ormskirk, Lancashire, North West
Good
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Rated Good at every inspection since 2015.
3 years
since the latest rating was published.
306 of 381
rated care homes in Lancashire are rated Good, like this one.
Hillcroft Residential Care Home: inspection record
Rated Good in November 2023.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Aughton Park Good, 0.4 miles away
- G Abbey Wood Lodge Care Home Good, 0.8 miles away
- G ShawCare@HighWray Good, 1.1 miles away
- G Courtfield Lodge Good, 1.5 miles away
- G Stocks Hall Residential Home - Ormskirk Good, 1.6 miles away
About the service
From the Care Quality Commission's inspection report published 24 November 2023. Quoted under the Open Government Licence.
Hillcroft Residential Care Home is a care home providing personal care to up to 34 people. The service provides support to older people, people living with dementia and younger adults. At the time of our inspection there were 30 people using the service.
Read the rest of CQC's summary
The home is set over 3 floors and there is a secure unit for people with dementia. There are communal areas for people to use and parking facilities for visitors.
What inspectors found
People were supported to take their medicines and staff assessed risks to people's health and wellbeing. We have made recommendations regarding storage of some medicines, and fire safety. People were supported by enough staff to meet their needs, and staff knew people well. The home was clean and comfortable, and we observed staff wearing PPE. People were protected from the risk of abuse and from the risk of mistakes being repeated due to effective systems and processes. People told us they felt safe; 1 person said, "The staff are wonderful and give me reassurance. Staff are always around so I feel safe and don't get lonely."
Read the rest of CQC's summary
Staff completed person centred care plans that included detailed information about people's needs, choices and preferences. People spoke highly of the food, and we observed a range of healthy choices. People could personalise their bedrooms, and communal areas were fit for purpose. People were supported by well-trained staff who had the right knowledge, skills and experience.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We found a positive culture at the home. People and their relatives spoke highly of the staff, and staff told us they loved their jobs. Staff said the current registered manager had made a lot of changes which had improved the service, and said they felt supported in their roles.
Questions to ask when you visit
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Margaret Sutcliffe
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Older People, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)7 inspection reports, latest 24 November 2023. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Raycare LimitedBrand: Carewise Homes
- Ownership type
- Organisation
- Companies House number
- 05312918 (opens Companies House)
Raycare Limited runs 3 services in England, 2 of them in the North West. 3 are rated Good or Outstanding.
Other services run by Raycare Limited
- O Alsley Lodge Outstanding. Care home, Lancashire
- G Summerhill Good. Care home, Northumberland, North East
Getting help from Lancashire County Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Lancashire County Council
- Ask for a care needs assessment
- Phone: 0300 123 6720. Out-of-hours emergencies: 0300 123 6722
- Support for carers
- Paying for care: Lancashire County Council
Checked on the council's website, November 2026.
Common questions
- Does Hillcroft Residential Care Home provide nursing care?
- No. The Care Quality Commission lists Hillcroft Residential Care Home as a care home without nursing.
- How many beds does Hillcroft Residential Care Home have?
- The Care Quality Commission's register lists 35 beds at Hillcroft Residential Care Home.
- When was Hillcroft Residential Care Home last inspected?
- The Care Quality Commission's latest rating for Hillcroft Residential Care Home was published on 24 November 2023.
- Who runs Hillcroft Residential Care Home?
- Hillcroft Residential Care Home is run by Raycare Limited. It runs 3 services in England, 2 of them in the North West.
- What is Hillcroft Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 24 November 2023.
Contact
- Phone
- 01695 422407
- Address
- 16-18 Long Lane, Aughton, Ormskirk, L39 5AT Map (opens Google Maps)
Compare nearby
- G Aughton Park Good, 0.4 miles away
- G Abbey Wood Lodge Care Home Good, 0.8 miles away
- G ShawCare@HighWray Good, 1.1 miles away
- G Courtfield Lodge Good, 1.5 miles away
- G Stocks Hall Residential Home - Ormskirk Good, 1.6 miles away