Aughton Park

We found the following examples of good practice.

The provider had made the decision not to accept new admissions whilst people were testing positive for COVID-19. The provider supported people and their relatives to understand the isolation processes and how the service could help to alleviate them feeling lonely, such as calls with friends and loved ones and dedicated support time from staff members in different rooms for activities.

Where possible people had remained in their own rooms during an outbreak to maintain a familiar environment, however this was not always appropriate for some people. People at extreme risk and those that were isolating were supported in a manner to suit their needs. Specific staff were allocated to support all their needs.

The provider had arrangements for booking visitors in at a time that suited people and was spaced out to avoid potential infection transmission with other visitors. Visitors were able to access window visits and there was a specific room that was accessed from outside without the need for visitors to enter the service.

PPE was well stocked and organised, and cleaning products were plentiful and stored neatly in a locked and organised cupboard.

The five questions we ask about services and what we found