The Hollies Residential Care Home
- Care home
- 19 beds
- No nursing
- Registered since 2011
- Norton, Stockton-on-Tees, North East
Good
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Rated Good at every inspection since 2015.
7 years
since the latest rating was published. A rating this old may not show how the service is today.
42 of 50
rated care homes in Stockton-on-Tees are rated Good, like this one.
The Hollies Residential Care Home: inspection record
Rated Good in September 2019.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
- G Glenthorne Court Good, 0.1 miles away
- G Tees Grange Good, 0.1 miles away
- G Beechwood House Good, 0.2 miles away
- G Cleveland Villa Good, 0.3 miles away
- RI Chestnut Lodge Nursing Home Requires improvement, 0.3 miles away
About the service
From the Care Quality Commission's inspection report published 27 September 2019. Quoted under the Open Government Licence.
The Hollies Care Home is a residential care home that provides accommodation and personal care for up to 18 people with mental health problems. On the day of our visit there were 15 people using the service.
What inspectors found
People were protected from abuse by staff who understood how to identify and report any concerns. The risks to people's health, safety and welfare had been assessed, recorded and plans put in place to reduce these. Staffing levels enabled people's needs to be met safely, and ensured people received consistent and reliable support. The management team sought to learn from any accidents or incidents involving people. The home was clean and followed infection control principles.
Read the rest of CQC's summary
There were enough staff to meet people's needs and they were recruited safely. Staff received appropriate training and support to enable them to carry out their role effectively. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People were happy with the food provided
Staff were exceptionally caring and treated people with kindness and respect. People's confidentiality was protected, and their independence was highly promoted. Staff were excellent at understanding and engaging with people, they worked positively with people and had an in-depth understanding of their mental health needs.
People had clear, detailed and person-centred care plans, which guided staff on the most appropriate way to support them. People were confident to raise any concerns.
There was a clear management structure and staff were supported by the registered manager and provider. Quality assurance systems were completed in a robust and consistent manner.
Questions to ask when you visit
- The last rating is 7 years old. Ask what has changed since then.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
- Visit at different times of day, including a mealtime.
Registration details
- Registered manager
- Peter Johnson
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Mental Health
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 27 September 2019. The reports are on the Care Quality Commission website.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Vorg Hollies Ltd
- Ownership type
- Organisation
- Companies House number
- 06043753 (opens Companies House)
Getting help from Stockton-on-Tees Borough Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Stockton-on-Tees Borough Council
- Ask for a care needs assessment
- Phone: 01642 527764
- Contact adult social care online
- Support for carers
- Paying for care: Stockton-on-Tees Borough Council
Checked on the council's website, November 2026.
Common questions
- Does The Hollies Residential Care Home provide nursing care?
- No. The Care Quality Commission lists The Hollies Residential Care Home as a care home without nursing.
- How many beds does The Hollies Residential Care Home have?
- The Care Quality Commission's register lists 19 beds at The Hollies Residential Care Home.
- When was The Hollies Residential Care Home last inspected?
- The Care Quality Commission's latest rating for The Hollies Residential Care Home was published on 27 September 2019.
- Who runs The Hollies Residential Care Home?
- The Hollies Residential Care Home is run by Vorg Hollies Ltd.
- What is The Hollies Residential Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Good, published on 27 September 2019.
Contact
- Phone
- 01642 550407
- Address
- 447 Norton Road, Stockton On Tees, TS20 2QQ Map (opens Google Maps)
Compare nearby
- G Glenthorne Court Good, 0.1 miles away
- G Tees Grange Good, 0.1 miles away
- G Beechwood House Good, 0.2 miles away
- G Cleveland Villa Good, 0.3 miles away
- RI Chestnut Lodge Nursing Home Requires improvement, 0.3 miles away