OSJCT Watersmead

OSJCT Watersmead is a single-storey purpose-built building. People had access to a large communal dining area, as well as a kitchen and lounge. The home had a hairdressing room and enclosed garden.

The chef knew what food people liked and designed the menu options based on what people enjoyed. People told us they enjoyed the meals and we saw people being offered food and drink throughout the day.

There was a range of activities and social opportunities for people to participate in.

People were supported to have choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had care plans, these documented their needs and preferences, with guidance for staff. Care plans were regularly reviewed. People had allocated staff members responsible for keeping the plans up to date.

Risks to people's safety and wellbeing were assessed. Risk reducing measures were put in place. When accidents and incidents occurred, reflective meetings took place to see if anything could be done different to prevent it happening again.

People's medicines were managed safely. There were regular audits and stock checks taking place and a lead staff member oversaw medicines management at the service.

Audits of the service highlighted any areas for improvement and these were acted upon. The registered manager had a good managerial oversight of the service. Staff spoke positively about the support they received from the registered manager and head of care.

Staff were trained to meet people's needs. The staff team worked well together and with health and social care professionals. When people's needs changed, staff made referrals to the appropriate care service for additional support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk