Westbury Lodge
- Care home
- 8 beds
- No nursing
- Dementia care
- Registered since 2012
- Westbury, Wiltshire, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
9 ratings
Its last inspection moved it down from Good to Requires improvement.
10 months
since the latest rating was published.
15 of 151
rated care homes in Wiltshire are rated Requires improvement, like this one.
Westbury Lodge: inspection record
Rated Requires improvement in December 2025, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: OSJCT Watersmead (Good, 0.7 miles away) and Westbury Court Care Home (Good, 0.7 miles away).
Nearest care homes:
- G OSJCT Watersmead Good, 0.7 miles away
- G Westbury Court Care Home Good, 0.7 miles away
- G The Westbury Care Home Good, 1.1 miles away
- G Starbrook Good, 1.1 miles away
- G Wellhead Lane Good, 1.2 miles away
What inspectors found
From the Care Quality Commission's assessment published 10 December 2025 (assessment visit 22 July 2025). Quoted under the Open Government Licence.
Westbury Lodge is a registered care home providing the regulated activity of accommodation for persons who require nursing or personal care to people. At the time of our assessment, there were 8 people using the service. We visited on the 23 July 2025. We completed this assessment due to concerns we had received about the service. During this assessment we looked at all quality statements under the safe and well led key questions.
- Safe No rating
- Well-led No rating
Read the rest of CQC's summary
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. People were not always supported to have maximum choice and control of their lives. Staff did not always provide people with care in the least restrictive way possible and did not always act in their best interests; the policies and systems in the service did not always support this practice.
Additionally, the provider did not always have accurate medicines records. We also observed some health and safety concerns in the environment, which had not been identified by the provider.
However, staff were being supported with supervision and developmental opportunities. People had care records that controlled risk and regular health and safety audits were being completed.
The service was in breach of legal regulations in relation to safe care and treatment and governance of the service.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture. At our last assessment we rated this key question requires improvement. At this assessment the rating has remained. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to governance at the service.
Questions to ask when you visit
- Safe was rated Requires improvement on 10 December 2025. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 10 December 2025. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered manager
- Lynne Abbott
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Dementia, Learning disabilities or autistic spectrum disorder, Mental Health, Older People, Sensory Impairment, Younger Adults
Inspection report
Read the full inspection report (opens the Care Quality Commission website)9 inspection reports, latest 9 June 2023. Latest assessment published 10 December 2025; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Parkcare Homes (No.2) LimitedBrand: Priory Group
- Ownership type
- Organisation
- Companies House number
- 04000281 (opens Companies House)
Parkcare Homes (No.2) Limited runs 88 services in England, 17 of them in the South West. 72 are rated Good or Outstanding, 12 are rated Requires improvement or Inadequate and 4 have no rating yet.
Other services run by Parkcare Homes (No.2) Limited
- O Fitzwilliam Lodge Outstanding. Care home, Rotherham, Yorkshire and the Humber
- O Riverview Outstanding. Care home, Devon
- O Tree Top View Outstanding. Care home, Lancashire, North West
- G 95 Bromyard Road Good. Care home, Worcestershire, West Midlands
Getting help from Wiltshire Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Wiltshire Council
- Ask for a care needs assessment
- Phone: 0300 456 0111, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4pm
- Contact adult social care online
- Support for carers
- Paying for care: Wiltshire Council
Checked on the council's website, November 2026.
Common questions
- Does Westbury Lodge provide nursing care?
- No. The Care Quality Commission lists Westbury Lodge as a care home without nursing.
- How many beds does Westbury Lodge have?
- The Care Quality Commission's register lists 8 beds at Westbury Lodge.
- When was Westbury Lodge last inspected?
- The Care Quality Commission's latest rating for Westbury Lodge was published on 10 December 2025.
- Who runs Westbury Lodge?
- Westbury Lodge is run by Parkcare Homes (No.2) Limited. It runs 88 services in England, 17 of them in the South West.
- What is Westbury Lodge's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 10 December 2025.
Contact
- Phone
- 01373 859999
- Address
- 130 Station Road, Westbury, BA13 4HT Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: OSJCT Watersmead (Good, 0.7 miles away) and Westbury Court Care Home (Good, 0.7 miles away).
Nearest care homes:
- G OSJCT Watersmead Good, 0.7 miles away
- G Westbury Court Care Home Good, 0.7 miles away
- G The Westbury Care Home Good, 1.1 miles away
- G Starbrook Good, 1.1 miles away
- G Wellhead Lane Good, 1.2 miles away