Kite Hill Care Home
- Care home
- 30 beds
- Nursing care
- Dementia care
- Registered since 2010
- Wootton, Isle of Wight, South East
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
4 ratings
Its last inspection moved it down from Good to Requires improvement.
1 month
since the latest rating was published.
14 of 58
rated care homes in Isle of Wight are rated Requires improvement, like this one.
Kite Hill Care Home: inspection record
Rated Requires improvement in September 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Woodside Hall Nursing Home (Good, 0.8 miles away) and Hazel Lodge (Good, 1.3 miles away).
Nearest care homes:
- G Woodside Hall Nursing Home Good, 0.8 miles away
- G Hazel Lodge Good, 1.3 miles away
- G Northbrooke House Good, 1.3 miles away
- RI Solent Grange Nursing Home Requires improvement, 1.7 miles away
- G Ryde Cottage Good, 2 miles away
What inspectors found
From the Care Quality Commission's assessment published 8 September 2026 (assessment visit 25 June 2026). Quoted under the Open Government Licence.
Date of assessment: 8 and 9 July 2026.
Kite Hill is a residential care home providing accommodation for up to 30 people; at the time of the assessment, the service was supporting 29 people. Accommodation is based over three floors and there is a passenger lift in between floors for people with mobility needs. The assessment included 2 on site visits, with further information and evidence reviewed remotely. We completed this assessment as part of our regulatory activity, taking into account the length of time since the service's previous inspection.
- Safe No rating
- Effective No rating
- Caring Good
- Responsive No rating
- Well-led No rating
Read the rest of CQC's summary
We identified 5 breaches of regulations, in relation to consent, safe care and treatment, governance, staffing and failure to notify CQC.
Where people lacked mental capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had not been completed in accordance with the Mental Capacity Act 2005.
The provider did not always ensure all potential risks to people were understood and managed effectively. People’s care plans lacked guidance in relation to the potential risks associated with their diagnosed medical conditions. Medicines were not always managed safely, including some medicines that had not been administered as prescribed and evidence demonstrating that some people had been given medicines that had expired. Systems to ensure that staff received all training relevant to their role were not effective.
The provider failed to operate effective checks of care quality and safety. The provider’s governance processes did not identify the issues we found during this assessment. Quality assurance systems and processes were not effectively implemented to ensure safety and drive improvement.
The home was very clean, well maintained and free from malodours. People and their relatives provided positive feedback about the cleanliness of the service. Staff followed infection prevention and control practices. We observed staff using appropriate personal protective equipment (PPE), including gloves and aprons, when delivering care.
We have asked the provider for an action plan in response to concerns found at this assessment in relation to safe and effective staffing and failure to notify.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment and staffing.
-
Effective
No rating
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.
The service was in breach of legal regulation in relation to the need for consent.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
No rating
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant people’s needs were not always met.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance at the service and a failure to notify.
Questions to ask when you visit
- Safe was rated Requires improvement on 8 September 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Effective was rated Requires improvement on 8 September 2026. Ask about staff training and how health appointments are arranged.
- Responsive was rated Requires improvement on 8 September 2026. Ask to see how care plans are kept up to date, how complaints are handled and what activities are on offer.
- Well-led was rated Requires improvement on 8 September 2026. Ask about changes in management and what has changed since the report.
Registration details
- Registered manager
- Bev Orton
- Registered with the CQC since
- What it provides
- Care home service with nursing
- Who it supports
- Dementia, Older People, Physical Disability
Inspection report
Read the full inspection report (opens the Care Quality Commission website)8 inspection reports, latest 2 September 2020. Latest assessment published 8 September 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Colville Care Limited
- Ownership type
- Organisation
- Companies House number
- 03326105 (opens Companies House)
Colville Care Limited runs 3 services, all in the South East. 2 are rated Good or Outstanding and 1 is rated Requires improvement or Inadequate.
Other services run by Colville Care Limited
- G Beggars Roost Nursing Home Good. Care home with nursing, West Sussex
- G Woodside Hall Nursing Home Good. Care home with nursing, Isle of Wight
Getting help from Isle of Wight Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Isle of Wight Council
- Ask for a care needs assessment
- Phone: 01983 823340, Monday to Thursday 8.30am to 5pm, Friday 8.30am to 4.30pm
- Care home fee rates published by the council
Checked on the council's website, November 2026.
Common questions
- Does Kite Hill Care Home provide nursing care?
- Yes. The Care Quality Commission lists Kite Hill Care Home as a care home with nursing.
- How many beds does Kite Hill Care Home have?
- The Care Quality Commission's register lists 30 beds at Kite Hill Care Home.
- When was Kite Hill Care Home last inspected?
- The Care Quality Commission's latest rating for Kite Hill Care Home was published on 8 September 2026.
- Who runs Kite Hill Care Home?
- Kite Hill Care Home is run by Colville Care Limited. It runs 3 services, all in the South East.
- What is Kite Hill Care Home's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 8 September 2026.
Contact
- Phone
- 01983 882874
- Address
- Kite Hill, Wootton Bridge, Ryde, PO33 4LE Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Woodside Hall Nursing Home (Good, 0.8 miles away) and Hazel Lodge (Good, 1.3 miles away).
Nearest care homes:
- G Woodside Hall Nursing Home Good, 0.8 miles away
- G Hazel Lodge Good, 1.3 miles away
- G Northbrooke House Good, 1.3 miles away
- RI Solent Grange Nursing Home Requires improvement, 1.7 miles away
- G Ryde Cottage Good, 2 miles away