Beggars Roost Nursing Home

Systems were in place to keep people safe and free from discrimination. People were protected from the risk of abuse and avoidable harm. Accurate, complete, and detailed records were kept in respect of each person’s care. People received a consistent approach to safe care and treatment in line with their care plans. Risks to people had been fully assessed and mitigated. Concerns were reported appropriately and investigated. Safe recruitment processes ensured staff were suitable for their roles. There was enough staff to meet people’s needs in a safe and timely way. Staff were suitably trained and had their competencies assessed regularly.

People were involved in decisions about their care and wellbeing. People’s personal choices and wishes were captured, and information was used to inform people’s care plans. People were enabled to maintain their independence through person centred-care planning and support. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in place across the service supported this practice.

People were protected from abuse and the risk of discrimination. People’s needs were met by a holistic approach to assessing, planning, and delivering care and support. Protected characteristics such as disability, ethnicity and religion were considered in the assessment process. People were encouraged to maintain their independence as much as possible and had opportunities to provide feedback about their experiences of care. People were involved in the planning and review of their care. Care was flexible to meet people’s changing needs and wishes.