High View Residential Unit

About the service: Highview Residential Unit is a care home that accommodates up to seven people that had primarily acquired brain injury related to substance misuse or alcohol and drug related problems. At the time of our inspection seven people were residing at the home.

People's experience of using this service: • At our last inspection we found that staff were not regularly supported through supervision, appraisal and regular training. Improvements had now been made in these areas with staff receiving regular support. • At our last inspection quality assurance systems were not effective, areas for improvement were not promptly identified and care plans weren't reviewed regularly. The registered manager had implemented quality assurance systems, ensuring that quality of care was continually reviewed. • At this inspection some improvements were needed to ensure that medicines were always managed safely. Controlled drugs administration was not always recorded accurately, in line with best practice guidance. Following the inspection the provider had commenced implementation of the required improvements. • We also found that staff files did not always evidence staff full employment history and appropriate references. Following the inspection the provider sent us records to show that they had obtained the documentation for the files we viewed, and assured us they would commence a full staff file audit. • People and relatives felt that staff were caring and compassionate towards peoples needs. People's care needs were regularly reviewed to ensure the home was meeting their needs. • The home was continually reviewing the activities they offered people, to ensure they were appropriate to meet people's individual needs. • Comments about the management of the home were positive, with staff feeling well supported and the registered manager being proactive in making improvements across the service.