High View Care Services Limited - 9 High View Road

High View Care Services Limited - 9 High View Road is a care home providing personal care to up to 5 people. The service provides support to people with mental health conditions, some with a history of substance abuse. At the time of our inspection there were 4 people living at the service but only 1 was receiving personal care. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People received the right support in relation to risks, such as those relating to mental health conditions and substance abuse. However, the provider had not always assessed these risks in line with best practice. People were not always supported to have maximum choice and control of their lives so staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support this practice. Health and safety checks were carried out of the premises to make sure they were safe. However, a risk assessment relating to water borne infections had not been carried out in line with best practice, and we found the same concern at our last inspection. The provider checked staff were suitable to work with people through recruitment checks although gaps in employment histories were not always explored. All these issues meant the provider's oversight of the service required improvement.

The premises were clean, tidy and hygienic and staff followed current infection control and hygiene practice to reduce the risk of infections. Staff received training in infection control practices, including the safe use of personal protective equipment (PPE). Staff were trained in safeguarding to keep their knowledge of their responsibilities up to date. There were enough staff to support people safely and staff knew people well. People received the right support in relation to their medicines.