High View Care Services Limited

We spoke with the registered manager, the service manager and the clinical lead for the in-house therapy team. People were supported by staff known as rehabilitation assistants and neuro rehabilitation coaches who were part of the provider’s in-house therapy team. We spoke with 4 rehabilitation assistants (staff) and 1 neuro rehabilitation coach.

Risks to people had been assessed to ensure their needs were safely met. Robust recruitment checks had taken place before staff started working at the service. There were enough staff to support people and meet their needs. People had access to health care professionals when they needed them, and they received their medicines when needed. People’s care was regularly reviewed to help make sure this remained effective. There were systems in place to help prevent and control infections.

Staff were trained in areas specifically related to people’s care needs and they received regular supervision from the management team.

The registered manager and staff worked in partnership with health and social care providers to deliver an effective service. There were systems in place to monitor the quality and safety of the service, and any learning was identified and acted on. People using the service and staffs’ views were considered through surveys, meetings and spot checks. Staff told us they received good support from the management team.

We looked at the key questions for Safe, Effective and Well Led only. Following the assessment, the service has received an overall rating of good for all quality statements assessed.