Beaumont Lodge Nursing Home

People received their medicines in line with their prescriptions from trained and competent staff. The registered manager forwarded an action plan following the inspection to tell us how they intended to make continued improvements to medicines systems. Referrals were made to health and social care professionals as required and any guidance was followed by staff.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and their relatives were involved in developing their care plans and felt their needs were met in a personalised way. People confirmed they were offered choices and their preferences were respected. People were positive about the food and told us they were always able to request alternatives.

Staff were caring and respectful in their approach and people appeared relaxed in their company. There was a range of activities provided which people enjoyed. Staff spent time with people in their rooms to minimise the risk of social isolation.

Staff received training relevant to their roles and told us they felt valued and supported by the management team. There was a shared ethos of providing person centred care which created a positive and caring culture. People and relatives told us they would feel comfortable in raising concerns and felt these would be responded to promptly. The provider and registered manager were committed to ensuring on-going improvements with the service.