Corrina Lodge

Corrina Lodge is a purpose-built care home which has two floors. Each floor has its own dining and lounge areas.

People felt safe living at Corrina Lodge and where risks to people had been identified there was good guidance in place for staff. Staff were able to tell us how they kept people safe and had a good knowledge of how to identify and report a potential safeguarding concern.

People lived in an environment that was checked for its safety and suitable for their needs. The environment was spacious and well laid out and was kept clean and tidy by a team of housekeeping staff.

People were cared for by a sufficient number of staff who had been trained and demonstrated competence in their roles. Staff received the support they required through continual learning and development and regular supervision with their line manager.

The registered manager was involved in initiatives to help assist with the pre-assessment stage for people and also the ordering of people's medicines. Medicines practices were good and people received the medicines their required in line with their prescription.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with sufficient food and drink prepared in a way that met their needs. There was also a range of activities available and links had been made to the outside community to enable people to go out more.

People were shown respect and dignity by staff and where care did not go to plan, or people had concerns, these were taken seriously and apologies were given.

The registered manager had a clear drive to improve the service for the benefit of people. They had developed strong links with external providers and had plans in place for future further development. They kept themselves updated with news and guidance through the Surrey Care Association and also gave people and relatives the opportunity to provide their views and feedback on any improvements that could be made.