Sweyne Court Care Home

Staff received training and development to be able to support people safely which included learning more about specific conditions related to the needs of the people who used the service such as dementia. People were supported to maintain their health and wellbeing in line with recommended guidance. People were supported to maintain a balanced diet and were given choices about what they ate and drank. Guidance about specialist diets from healthcare professionals was followed.

Staff were kind and caring when they supported people and gave emotional support when needed. People were comfortable with staff and had a good rapport with them. People and their relatives were involved in making decisions about their care and care was planned based on people's preferences. People had their privacy and dignity protected. People's relatives felt welcome at the service.

Staff knew people well and were able to communicate with people individually based on their abilities. People were supported to express their views and raise concerns. People and their families were supported when they were nearing the end of their lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People, their relatives and staff found the registered manager to be approachable. People and their relatives were involved in the service and asked for feedback for improvements. There were systems in place which supported monitoring the quality of the service provided to drive improvement such as by working with other healthcare professionals and local schemes to ensure best practice guidance was followed. The registered manager was actively involved in initiatives to improve the quality of care that people received and the service had been recognised at a national awards ceremony for being the dementia team of the year in 2019.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk