The Dales Care Home

Care planning was person centred and focused on outcomes for people. People's care plans now identified what was important to them, along with their needs and any risks in their care. This meant that staff had the up to date information they needed to provide safe and appropriate care that met people's needs and preferences.

The provider had changed the systems in the home in relation to how they assessed, recorded and mitigated risks in people's accommodation, care and support. These systems were effective in ensuring that staff had the most important and relevant information at hand, to enable them to be effective in supporting people to be safe.

Improvements had been made regarding the governance of the service. However, some of the governance systems had not been consistently maintained or had not always been effectively implemented. In relation to some areas of the providers oversight and governance, the service remained in breach of regulation.

The provider had made significant improvements in other areas of oversight of the service, which had led to improvements in the quality and safety of the service being provided. For example, the safety and effectiveness of people's care and their care plans were checked upon and audited.

The standard of people's accommodation and the furnishings and equipment people used had all improved. Areas of the home had been refurbished and the home's environment was pleasant and clean. There was ongoing maintenance and a series of safety checks taking place at the home. This helped ensure the home's environment was safe.

The home manager and staff at The Dales worked effectively in partnership with others and were engaging with local systems to support people's needs. Family members told us that they had good communication with the home manager and staff at The Dales. Staff told us that they felt supported and listened to by the provider and home manager.