Cypress Court

The service was bright, clean, airy and well maintained. However, there were limited orientation aids to assist people living with dementia to navigate around the service effectively. We made a recommendation about this. People were supported to drink and eat enough to maintain a balanced diet. Staff completed a mixture of mandatory and person specific training, which was supported by regular supervisions and appraisals. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Some people had difficulty in communicating with staff members who supported them. We made a recommendation about this. A range of activities were taking place, but people showed limited interest or engagement. The provider was working towards improving this process. There was a robust complaints procedure and where concerns were identified, improvements had been made.

People were supported by staff who respected their privacy, dignity and independence. We observed staff interacting with people in a kind and compassionate way. Relatives spoke positively of the staff approach and people were involved in expressing their views on the care they received.

Quality monitoring and audits had been improved and developed to ensure they were robust. Relatives and staff spoke positively of the management team and felt well supported. People, their relatives and staff were engaged in the running of the service and we saw evidence of good partnership working. The management team and staff had worked to ensure sustained improvements had been made since the last inspection.