Bentley Manor

Medicines were managed safely and risks relating to people and the environment were assessed and monitored. The service appeared clean and infection prevention and control measures were in place to keep people safe. Staff understood the importance of safeguarding, and people told us they thought the service was safe.

People's needs and choices were assessed and recorded clearly in their care plans. People received care and support inline with their changing needs and were able to exercise choice in their daily lives. People's consumption of food and fluids were recorded where appropriate, and people spoke positively of the food offered. Staff completed a range of mandatory training and training specific to the needs of the people they supported. Staff supported people alongside external health professionals to ensure their needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and their relatives praised the staff approach to providing care and support. Staff felt valued and listened to by the management team and were confident in raising concerns should they need to. Auditing and quality monitoring was effective and there were a range of meetings taking place which evidenced the involvement of staff, people and their relatives. The provider evidenced good partnership working and continuous learning and improving care.