Elburton Heights

People's nutritional needs were met, and risks associated with foods and fluids were managed well. People told us they enjoyed the food and we saw people had an enjoyable dining experience.

People had opportunities and access to a variety of activities to prevent social isolation. Social activities met people's individual needs, and people told us they enjoyed the activities provided and they felt they were inclusive.

People's care plans reflected individual needs with clear guidance for staff to follow to ensure people received person centred care. People were positive about the care they received and told us staff were caring. During our observations we saw staff being kind and caring to the people they supported.

Staff regularly assessed the risks associated with people's care and well-being and took appropriate action to ensure the risks were managed and that people were safe. People received their medicines as prescribed and were supported effectively by knowledgeable and trained staff.

The service was well-led by a new registered manager who was focusing on improving people's care and developing staff skills. A lot of significant changes had been implemented to support effective team working and improve people's outcomes. The provider had quality assurance systems in place to monitor the quality and safety of the service.