Gotton Manor

At the time of the inspection only The Manor House was occupied. The Coach House was being fully refurbished. Within the Manor House there was a small six bedded area which cared for people living with dementia.

The home specialises in the care of older people. At the time of the inspection there were 26 people living at the home.

People were happy with the food and the drink served at the home. Most people received the support they needed with meals. However, some people who were cared for in their rooms, did not receive good staff support to eat well. We have recommended that the provider reviews the deployment of staff at meal-times to ensure everyone has the support and encouragement needed.

People who were living with dementia had limited access to meaningful occupation and social stimulation. We have recommended that the provider ensures staff have suitable training to support them to provide this.

People looked comfortable and relaxed with the staff who cared for them. Staff knew how to recognise, and report concerns about possible abuse. Staff told us they were confident that any concerns would be listened to and action would be taken to keep people safe.

People were cared for by adequate numbers of staff to maintain their safety. Staff were safely recruited which helped to minimise risks to people.

Staff were kind and caring and we saw friendly and respectful interactions throughout the day of inspection. People praised the permanent staff at the home and felt well cared for.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were supported to maintain contact with friends and family. During the COVID-19 pandemic the staff had followed all government guidelines to enable people to keep in touch with people who were important to them.

People had access to some social activities, but some people thought this could be improved. There was a weekly programme of activities and some individual activities. The registered manager told us that now restrictions had been lifted, opportunities for social stimulation would be increased.

People benefitted from a registered manager who was committed to providing high quality person-centred care. They were supported by a provider who had good oversight of audits and action plans. This helped to drive on going improvements to the service people received.