The Manor House Thurloxton
- Care home
- 5 beds
- No nursing
- Registered since 2010
- Somerset, South West
Requires improvement
Rated on
Rating from the Care Quality Commission.
At a glance
3 ratings
Its last inspection moved it down from Good to Requires improvement.
This month
The latest rating was published.
21 of 181
rated care homes in Somerset are rated Requires improvement, like this one.
The Manor House Thurloxton: inspection record
Rated Requires improvement in October 2026, down from Good.
| 2015 | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | 2026 | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Overall | ||||||||||||
| Safe | ||||||||||||
| Effective | ||||||||||||
| Caring | ||||||||||||
| Responsive | ||||||||||||
| Well-led |
Ratings published by the Care Quality Commission.
Compare nearby
Nearest rated Good or Outstanding: Branch House (Good, 1 mile away) and Gotton Manor (Good, 1.9 miles away).
Nearest care homes:
- G Branch House Good, 1 mile away
- G Gotton Manor Good, 1.9 miles away
- G The Minster Good, 1.9 miles away
- G Stockmoor Lodge Good, 3.2 miles away
- G Barley House Good, 3.3 miles away
What inspectors found
From the Care Quality Commission's assessment published 29 October 2026 (assessment visit 12 August 2026). Quoted under the Open Government Licence.
Date of assessment 18 August to 3 September 2026. We visited the service on18 August and 24 August 2026. The first visit was unannounced.
- Safe No rating
- Effective Good
- Caring Good
- Responsive Good
- Well-led No rating
Read the rest of CQC's summary
The Manor House Thurloxton can accommodate up to 5 people who required personal care. At the time of our assessment, there were 5 people living at the service.
This service is registered by an individual provider who is not required to have a registered manager registered with the Care Quality Commission. The provider oversaw the day-to-day operation of the service. This means they are legally responsible for how the service is run and for the quality and safety of the care provided.
At our last inspection the service was rated good. At this assessment the service has been rated requires improvement.
We identified several shortfalls at the service. The provider had not always identified and mitigated risks to people and those associated with health and safety to provide safe care.
The provider did not always ensure staff managed medicines safely.
Where people may have lacked capacity to make decisions, the Mental Capacity Act 2005 (MCA) was not always consistently followed.
Staff did not always receive appropriate training to meet people’s specific needs.
The providers governance and oversight systems did not identify all the concerns we found during our assessment.
The provider was in breach of the legal regulations relating to safe care and treatment, staffing, and good governance.
However, we found people received continuity of care from regular staff. Staff knew people well and identified their preferences, likes and dislikes.
Staff understood their safeguarding duties and told us they would raise concerns without delay.
The environment was clean, welcoming and nicely decorated.
We received positive feedback from professionals who visited the service. We saw evidence people were supported to access health care appointments.
Managers were visible within the home and promoted an open culture and the organisational values.
We have asked the provider for an action plan in response to the concerns found at this assessment.
-
Safe
No rating
Safe – this means we looked for evidence that people were protected from abuse and avoidable harm. At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant some aspects of the service were not always safe and there was limited assurance about safety. There was an increased risk that people could be harmed.
The service was in breach of legal regulation in relation to safe care and treatment, and staffing.
-
Effective
Good
Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.
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Caring
Good
Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
-
Responsive
Good
Responsive – this means we looked for evidence that the provider met people’s needs.
At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.
-
Well-led
No rating
Well-led – this means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.
At our last assessment we rated this key question good. At this assessment the rating has changed to requires improvement. This meant the management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.
The service was in breach of legal regulation in relation to good governance.
Questions to ask when you visit
- Safe was rated Requires improvement on 29 October 2026. Ask how medicines are managed, how staffing levels are decided and how incidents are reviewed.
- Well-led was rated Requires improvement on 29 October 2026. Ask about changes in management and what has changed since the report.
- Ask to see the most recent Care Quality Commission (CQC) report and what the home did about any points in it.
Registration details
- Registered with the CQC since
- What it provides
- Care home service without nursing
- Who it supports
- Older People
Inspection report
Read the full inspection report (opens the Care Quality Commission website)6 inspection reports, latest 8 January 2021. Latest assessment published 29 October 2026; the Care Quality Commission's newer assessments are published on its website rather than as reports.
The rating is the Care Quality Commission's. We show it as published and do not change it.
Who runs it
- Provider
- Mrs Charis Ann Cavaghan-Pack
- Ownership type
- Individual
Getting help from Somerset Council
The council can assess what care someone needs and tell them what help with the cost they may get.
- Adult social care at Somerset Council
- Ask for a care needs assessment
- Phone: 0300 123 2224, Monday to Friday, 8.30am to 5pm
- Contact adult social care online
- Support for carers
- Paying for care: Somerset Council
Checked on the council's website, November 2026.
Common questions
- Does The Manor House Thurloxton provide nursing care?
- No. The Care Quality Commission lists The Manor House Thurloxton as a care home without nursing.
- How many beds does The Manor House Thurloxton have?
- The Care Quality Commission's register lists 5 beds at The Manor House Thurloxton.
- When was The Manor House Thurloxton last inspected?
- The Care Quality Commission's latest rating for The Manor House Thurloxton was published on 29 October 2026.
- Who runs The Manor House Thurloxton?
- The Manor House Thurloxton is run by Mrs Charis Ann Cavaghan-Pack.
- What is The Manor House Thurloxton's CQC rating?
- Its overall rating from the Care Quality Commission is Requires improvement, published on 29 October 2026.
Contact
- Phone
- 01823 413777
- Address
- The Manor House, Thurloxton, Taunton, TA2 8RH Map (opens Google Maps)
Compare nearby
Nearest rated Good or Outstanding: Branch House (Good, 1 mile away) and Gotton Manor (Good, 1.9 miles away).
Nearest care homes:
- G Branch House Good, 1 mile away
- G Gotton Manor Good, 1.9 miles away
- G The Minster Good, 1.9 miles away
- G Stockmoor Lodge Good, 3.2 miles away
- G Barley House Good, 3.3 miles away