The Minster

Care plans were in place, and where people were at risk of harm some assessments were carried out. We identified areas where improvements to records were required to ensure safe consistent care was provided. There were enough staff available to meet people’s needs. There were systems in place to ensure staff were safely recruited. Induction and training processes promoted safety, including those for agency staff. People were involved in the support they received.

The Mental Capacity Act 2005 (MCA) provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. We identified areas where improvements to records were required to ensure capacity assessments and best interest decisions were in place, and where they were in place they were kept under regular review to demonstrate they remained the least restrictive option. People needs were assessed, and they were supported to access health appointments when needed. People were empowered to make their own decisions about their care and support.

People were supported in a way that was caring and promoted their independence. There was a positive culture within the service.

People received care and support which was responsive to their individual needs. People were supported to access a range of activities and were able to receive any care and treatment they needed.